Customer Testimonials
I just purchased my 5th new Honda from Phil Hughes..Have been a customer since 1976. I have always been extremely pleased with their entire staff and the excellent service they continue to provide.
After no satisfaction with my hometown area shopping, I decided to give Phil Hughes Honda a try since I am familiar with the Athens area and, I must say, it was well worth my hour plus drive. I purchased a pre-owned 2018 Honda HR-V from this dealership at the end of July. I am a senior citizens and have purchased several vehicles over the years and must say this is the best experience I have ever had in purchasing a vehicle. It was an excellent experience, with no haggling or pressure to buy. Everyone went above and beyond to make sure ...
Excellent services thanks Shad and to his managers for helping me pick out my 2016 Honda Accord Lx. I love my car no problems even though it's a used car
I was recently in the market for a 2020 Honda Insight Hybrid Touring. I searched all over North Georgia and entertained many offers for the car I wanted. It was Raytez Jenkins that reached out to me the most and not only convinced me buying from Phil Hughes was the best choice, but that they would match or beat any great deal I would find in the entire Northern Georgia and Atlanta Metro Area. There really was only 1 other dealership that was close to Phil Hughes offer for the car I wanted and they did not have the color car that ...
I'm a used car dealer, H&H Motor Sales here in Athens, since 1959. My wife wanted a new Honda. I picked up the phone and called Phil Hughes Honda. Spent about 15 minutes on the phone. The deal was done on one of 3 cars. I didn't even have to go out there. My daughter took her out & they came home with a new Honda. It was that easy. There is no longer a lot of negotiation in the car business. I have done this a long time and know the ropes. But, you can do the same ...
Excellent service. We looked between here and Tallahassee and chose to buy local. Service proved it was a good choice. Appreciate the good treatment. Very quick as well.
This 2019 is my 4th Honda. Just too good to move to another brand. Salesmen Jonathan, Will, and Rob were all very helpful and went over and above in service, sales, knowledge, and kindness. Thank you gentlemen!
Shad Kates, Definitely one of the best salesman EVER! Shad was wonderful from the beginning to the end. Shad took his time to explain everything about the cars in details to me. Heās a great honest salesman.. Thank you helping me chose the perfect car!! Shad Is The Man at Phil Huges Honda.. #TenStars!
Update to previous review. The corporate guy finally said to repaint it for $300. We agreed just so we could move on. Took it in on Monday, picked it up on Saturday. Paint job is fine. The battery was dead due to the shop leaving the back dome lights on, so they replaced the battery for free. They also DID NOT charge us the $300 for the paint job. Staff was polite and friendly and they did their best to make things right. The local dealership, #PhilHughesHonda, went out of their way to make things right, even if corporate left them with ...
I just purchased a 2018 Honda Accord from this dealership and to say that I am highly satisfied would be an understatement! We had originally just stopped by to look until we met Dennis. He was fantastic! He didn't pressure us at all or even try to convince us to buy the car - He just answered all of our questions. We could tell immediately that he was quite the opposite of what we had been seeing at other dealerships. He was so honest and truly seemed to care about us as customers, not just the sell. We decided then ...
Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family.
I have been very pleased with my first time owner of a honda. Purchased honda pilot in 2012 after previous 3 autos ford explorers. (Transmission problems on all. Never reached 70,000 miles. Pilot now at 83,000. Just put new tires on it for 40 to 50,000 more miles. Have been pleased with all my service appointments. Diane Burns has been a great informative service rep, Not pleased with new style of new pilot.l
I took my wife's 2014 Accord in to get serviced instead of doing it myself. I just didn't have the time. The staff at Phil Hughes were very pleasant and very helpful. My car was in and out in no time. I was very surprised how quickly it was done. The price was excellent. I will be returning.
did exactly what they needed to do. developed trust within the group on the very first visit. would strongly recommend the service and parts department.
My appointment was at a very busy time, but my service representative checked me in, and began the process while I sat in the waiting area, and helped myself to a bottle of chilled water. In less than an hour, my car was finished.
Recently moved to town. Took my car in for its 25,000 Mile Maintenance Service. Both service people I worked with were very through and professional. Clearly explained what was covered and what was to be done as part of maintenance schedule. Found a few minor things (such as need to replace windshield wipers) that I was aware of but had forgotten to tell them about. Was in and out of the dealership in less than an hour. They also have a very comfortable waiting area. Very pleased with experience. Highly recommend!
This was our second vehicle purchase from Phil Hughes, and both purchase experiences were fantastic! For the second time, Gary Bowman was our sales representative. We agreed to a price for the vehicle over the phone and negotiated a few of the extras we wanted. He had our trade-in quickly evaluated upon arrival and within a short period of time we agreed on the trade-in price. It was a speedy, relaxed, no pressure experience, which is really what we wanted. Moreover, while the folks at Phil Hughes are great company, we didn't want to give up our whole Saturday ...
The service was performed very fast. It was finished in approximately 30 minutes, and the employees were friendly and efficient. The waiting area was clean and well stocked with magazines and complimentary ice water.
The paperwork processing time was minimal and I was happy to get a ride home while my car was being worked on. Diane explained what needed to be done and the prices clearly,
The service advisor was very friendly, very knowledgeable and to the point. I sent the car with a tow truck, Authorization for the repairs was over the phone. Price was very reasonable.
Service friendly, knowledgable . Pleasant experience!! Staff was engaging and very customer oriented.. This was second buying expierence for me and I was not disappointed . I would recommend Phil Hugh's Honda
I recently had my brakes replaced. I was told that it would take 2 hours. I requested the shuttle service to take me home. To my surprise, my brakes were replaced in 35 minutes! Thanks to Jake for great service and Ray (shuttle guy)!
I called on a Wednesday afternoon & gave them my name and that I wild be in the next morning about 8:15 8:30 to have my car serviced and when I arrived they were ready for me and a nice gentlem sar knew my name and had paperwork ready and o was in & out in45 mins
I walked in thinking to schedule an appointment another day to check my instrument panel. They looked at it, found it was covered by a warranty and fixed it free of charge.
I purchased a 2016 Honda Pilot. Have been pleased with the vehicle. Andrew was very helpful. Comfortable interior. Attract colors. Did not feel pressured when purchasing vehicle .
The staff was able to diagnose my Civic's problem quickly. Chose not to have the vehicle serviced due to the estimated cost. Service staff were very understanding.
Seen a car on their web sight that I wanted, Did the online app and got a call the next day that I was approved,Walked out with the car and a payment that I could live with. On monday morning we got a call from the finance department, They could save me more money. Who would not like that? Thanks for a Great car buying experience.
People are friendly. They gave me great service. Place is kept clean. Love the coffee. Everyone was helpful. I would recommend this dealership to others.
I am on my third Honda leased from Phil Hughes. All service is always performed by their service department, They are always friendly, professional, and efficient.
Service was fast and efficient! My husband and another service man figuared out how to insert the child seats. Everything else was fine. Great chocolate chip banana bread!!!!!!!!!
Unfortunately, the business model of auto sales in the U.S. is adversarial and mutually distrustful between customers and dealers. Both sides are culpable, as customers generally are obsessed with 'winning' the best deal when maybe there are other things to consider (relationships over time, excellent service, quality). On the dealer side business models that involve salesmen and women acting as intermediaries between customer and sales managers is inherently flawed. Still, within this highly flawed framework Phil Hughes Honda stands above the rest. While they do have the typical sales mechanics, Phil Hughes has had decades to perfect a calm, ...
David provided prompt courteous service, and the car was completed very quickly. He explained the details of the service thoroughly. He followed the details of my service request exactly.
I always have my Honda serviced where I bought it: Phil Hughes Honda! I am always treated with respect, the service explained thoroughly, and my car thrives!
I own a hybrid car and that has seemed to be intimidating or something for the small town repair shops. But my car had a weird noise, and I had to go somewhere so I took it to Hughes and I was pleased. The odd noise was just the brakes. They were possibly more expensive than the smaller repair shops, but they did what they said, and I knew what the cost would be before the repairs. And I felt confident that the work was done right. Some of the places that advertise lower prices, like the parts shops that ...
Bret, the service manager, and Jake ,the service rep., were both extremely informative, patient and accommodating. We were very satisfied with the quick service, polite and professional manner and service options explanations. Not certain how the recall would be handled we were pleasantly surprised that they knew what was happening, how to handle and explained each step of the process and options. Smooth process.
We are driving the 5th vehicle that was bought at this dealership. Not only have we continuously gotten great satisfaction from sales people, we continue do get great service from Service Department. We will continue to do business with this dealership as long as this great service continues!
We had a very positive experience from start to finish. Richard in sales and other employees treated us well with high courtsey and no pressure.
The overall experience at this dealership was great. The one thing I would change is the work summary sheet. It seems to be a little hard to read, especially if you have a lot of work done, after the service advisor goes over it with you. Thanks.
The brake and AC work was done promptly, professional, and with great care. The service folks made me feel confident and taken care of. I took advantage of their shuttle service and after dropping off my car for the repairs, the driver took me to work and picked me back up.
From scheduling my appointment on-line to checking out with the cashier, this service center cannot be beat! Everyone is friendly, staff go over maintenance being done, and I was in and out of there quickly. Cannot imagine taking my car anywhere else for service.
I bought my Honda from a different dealership, and usually get it serviced there. My 'check engine' light came on on the way to see my daughter in Athens, so I went straight to Phil Hughes. Even though they'd never seen me before, they treated me like family. And even though it was a fairly involved repair (tune-up/valve adjustment) they diagnosed it quickly, gave me a good estimate, and helped me manage my time while I was there (they have a nice computer cubicle area away from the daytime TV š I had another service due, but schedule ...
My experience at Phil Hughes Honda has been A - Plus. I have been there 2 times for service. The staff and Service Director have been very friendly and helpful.
First time visit to Hughes Honda and very impressed with the dealership, personnel and facilities. Wait time was reasonable for the work being done, cost disclosed up front, and I was alerted to the fact that I had a weak battery which I requested be replaced. As I live in Greensboro, it is some distance to travel to a Honda dealership and I have several choices all approx. the same distance away. Will I come back to Athens. Based on my first visit, I would say yes,
Had a car on the lot with everything I wanted on it and ordered the few accessories it didn't have. Everything arrived and was put on in the time my salesman said it would be. Excellent service and explanations of the whole sale.
My experience at Phil Hughes Honda has been outstanding. The staff is always friendly and helpful. The actual service is also very speedy. They do a very good job and Diane Burns was great. I will continue business there.
The staff was extremely friendly, and explained everything to me. I was nothinking hassled to buy anything or add on any additional services than what I had come for (oil change). The service was fast and I was in and out quicker than when I have had my oil changed at other businesses!
I had the greatest experience with your sales and finance staff. The whole establishment is very courteous and helpful. The buying process was painless and rather quick. I came in at 9am on a Saturday and we were out by 11.....man that was quick. I really advise using the online credit application process. I would recommend this wonderful dealership to all my family and friends. I will send new business your way! You guys Rock! Sharon Lumpkin
I live in Tampa and my recent experience in trying to buy a new car locally proved to be difficult and disheartening. I was introduced to Brandon @ Phil Hughes Honda through a friend and loyal customer. He was professional, courteous, knowledgeable and credible. Initially, I was skeptical about buying long distance but was pleasantly surprised by the ease, thoroughness and timeliness of the transaction. I will recommend and urge anyone locally to take advantage of this gem of a dealership and Brandon Wilcher, in particular! Thank you!!
When your wrench lights up, it's normally unexpected and happens at all the wrong times. I immediately drove to my dealership and was delighted when they took me right in. In less than a half hour, I was on my way, my car serviced and plenty of time left to do what I wanted to do. Thanks, Phil Hughes Honda, you made my day.
David was so helpful with our service issue. He went above and beyond the call of duty to get us back on the road again.
Jake (Service Advisor) was excellent, and provided superior service! He was easy to work with, and kept me informed as the work progressed. Super job!
Brett was incredibly polite and respectful. He explained everything to me and told me exactly what was going on. The service was quick as well
We bought a brand new Honda CR-V EXL and within a week noticed rubber coming off part of the trim on the passenger door window. We took it to our Honda dealership where we bought the car. They decided a replacement part would need to be ordered. It arrived quickly, about a day, and I took it in early the next day to have it installed. About an hour later I was on the road with the new part and no charge for service. They took good care of us and I'm glad we chose Phil Hughes Honda.
They worked fast and were respectful! They were done within the time they said it would be done. Environment was welcoming and professional. They even vacuumed my car!
My battery died unexpectedly and I had to get it replaced before heading to work for the day. I only waited for about 20 minutes to get it replaced. I was on my way much more quickly than expected.
I love going there because they always treat everyone with great customer service.... Thanks to all your staff who I have meet an didn't meet they all are great people
Andrew was so helpful in helping me find a new 2016 Honda Accord EX L. I'm currently relocating from NYC and had to do the sale over the phone. He was patient with me and my family as they helped me communicate during the sale. Brian was very helpful as well during the financing. Overall I felt my experience went well and I was able to get a great deal. Thanks Phil Hughes Honda!
Once again David and the staff were fantastic. We had a pleasent wait in the waiting room watching TV and eating popcorn while our car was quickly serviced. Thank you!
All your staff seems very polite, friendly and knowledgeable. David was exceptionally helpful. The work was done quickly and effectively. I even enjoyed the popcorn.
There was a problem with my moon roof. David is really responsible and called my everyday to tell me the progress. Besides repairing the moon roof, he also helped me solve the recalling problem, which I did not know by that time. So I really thank him for this.
The service department is the best. The advisor did an excellent job of customer service. He was very informative of the problem and the required repairs. They met our time line and came in under the estimate for the work. I highly recommend them all for your needs.
I had a problem with the sun visor and the Phil Hughes Honda service took it on itself to replace it at no cost, after they have learned that the same item was replaced 3 yrs ago. Thank you.
Andrew Hagglund from the day we met him helped us to find the car that suited us. He was patient and understanding and never pressured us. We decide on a Honda Civic LX and wanted a Cosmic Blue exterior and gray interior, but they didn't have it on the lot, but Andrew was quick to locate one and had it delivered the next day. Thanks to Andrew we have the car we wanted, and absolutely love it. Susan and Peter
When my golden wrench shows up, I know to schedule a visit at My Honda Dealorship for care and concern! Bill scheduled me when I could come in. Bill came out to greet me upon arrival and told me the level of care required and the cost of the care. He listened to my concern and took excellent care to deliver my car on time for my next appointment. A wonderful experience right down to the coffee and a sweet treat!
The staff was very helpful and friendly. I would certainly use this dealership again. The bathrooms were very clean and orderly. Great job on fixing my flat tire.
My Honda Accord that I purchased used from a totally different dealer in July 2015 began having oil consumption problems in December 2015, (as much a 1 quart in 225 miles and on average 2.5 quarts per 1000 miles) . I contacted Honda Corp to have them tell me basically get lost even though a lawsuit over this very same issue with a $17.2 million judgement against them took place. Also in the judgement from the lawsuit an extended warranty up to 125000 miles for all owners with affected vehicles was to be put in place. I can tell Honda took it seriously considering they wouldn't even honor ...
I've been coming to this location for about 4 years. We are a Honda family from as far back as I can remember. The guys at Phil Hughes have always treated me with respect and have always been up front with me about what is needed for my car, despite the stereotypes of being a "young female at the mechanics". My father visited last year and his battery randomly died in his Accord, and the guys got him sorted super fast without delayed any of the fun of their visit. My most recent experience was an oil change, ...
Oil change and tire rotation. Car was detailed. All employees were helpful ans positive. Nice work area and wifi to allow customer to get work done while waiting
I went for scheduled oil change and tire rotation. Service was handled very professionally and the service was performed quickly. David was knowledgeable and courteous. He even when the extra mile to switch the mailings so that my wife received notices about her Accord and I receive the notice about my Accord. I will recommend this service centers to others.
They were friendly, helpful, and honest. They replaced everything quickly and efficiently. The time frame given was spot on and the quote was close. I only wish that on spending $1,000 for repairs, I would have gotten a vacuum or a window clean. But other than that, I was very happy with the service given!
My appointment was with David Nichols. He was courteous and knowledgeable. My car was ready in a couple of hours. I received great service and would recommend Phil Hughes to all my friends.
It's always nice to go somewhere where they appreciate your business. I believe Phil Hughes Honda appreciates my business and I will go Back for my next service
I enjoyed the friendliness of the sales rep and they were able to get us financing regardless of a less then stellar credit. However I am a bit disappointed in the quality of the vehicle. It was bought as is and with no warranty. Unfortunately either they didn't do a very in-depth inspection of the van or they did and didn't tell us all the little issues it had. Took it to two different mechanics including the Honda dealership and I was shocked at all the little yet costly issues it had.
I am a 50 year old female who has purchased several vehicles, however this time was different. This time I had for the first time in my life been in a terrible auto accident in which my vehicle was totaled. My husband spent hours researching the safest midsize SUV and the Honda CRV hit the bill. I was also in a lot of pain when purchasing the vehicle. The dealership gave me and my husband a GREAT deal and the closing was quick and painless. THANK YOU
The staff at Phil Hughes Honda were very informative and helpful. There was low pressure and no harassment when we were looking at cars. The staff made us feel comfortable. Definitely no oily stereotypical car salesmen. Thanks to Jose Montoya I was able to find the perfect car!
I would be much happier if I was only coming in for an oil change, as I have done with every other Honda I have ever purchased! However, with my 2010 Honda Accord EXL V6. This is not the case. David and Clay have been very helpful with my car situation. I am very happy with their customer service and the way they deal with my nervousness and uncertainty. Thanks David & Clay!!
My service was prompt, efficient, & well done. The people were kind, professional, & caring. I would highly recommend Phil Hughes Honda for service. I did not feel ripped off like I did with my old Neon.
Great salesman - Andrew Elder Great financial man - Jerry Gay Great experience! Highly recommend anyone needing a new car check in with Phil Hughes. This is my first experience with this dealership. I have purchased many cars, but none of my buying experiences would even come close to the customer service I received from Phil Hughes Honda! PS. Love the car, too!
I was greeted by a Service manager with a smile given an approximate completion time, which they beat by 30 mins! At the pick up I was given some general information and asked if I had any questions, then was taken to the cashier's window. The cashier was very friendly as well as efficient! I was on the road in no time..
The air conditioner in my 2014 CRV was not cooling properly. I found out the compresser was damaged and a new one needed to be installed. It would take a couple days for the part to come in and be installed. I was given a loaner car to drive until my vehicle was fixed. The vehicle was fixed in a couple days. The bill was more than I anticipated, so I asked to talk to the service manager. We were able to work out a compromise that was fair and I paid the bill.
My experience was great, and I love my new car. Andrew Elder was professional and happy to answer all my questions. I would recommend this dealership.
Gary Bowman provided great customer service. He quickly responded to all my questions and took the time to work up multiple options based on what I was looking for. He was friendly and not aggressive in his approach which made the experience easy and stress free. I would recommend Gary to anyone.
I consider this service department highly professional and trustworthy. I am treated as an intellectual and as if my business is important to them. David Nichols is outstanding. I always ask for him when I call to make an appointment for service. He is considerate of my time and concerns. I am always pleased with try he outcome of my service with Phil Hughes Honda.
From the moment David Nichols answered my call everything was top notch. He explained what needed to be done, how long it would take, and approximately how much it would cost.
Gary Bowman (our sales person) took his time to help us learn what vehicle we wanted and with what options. He helped us sort through payment options and I felt the trade value was accurate.
Our service staff, Scott, was pleased to have our business and sought to get it done in the least amount of time and a minimum of cost. Our car sales person, Gary, made sure we got the vehicle we wanted at the least cost.
Very friendly and knowledgeable employees. I waited for over two hours but my time was filled with TV, free cake and free coffee. Also the customer waiting area was very clean.
I live 20 miles away from your dealership. I came in to have my air condition fixed, I was there for an hour and told the part had to be ordered and I would have to come back. I had to make another trip to get my car fixed, They offered me a free oil change for my time and trouble to make things right, I was pleased with that option.
I like how they write down the issues with the car and give me some options to get them done within my budget restraints. I enjoy the coffee and the sometimes treats while waiting. I also love the shuttle service.
The service department is great. Jake in the service department was very helpful and great to work with. Keep up the good work and you have a lifetime customer
Jake was awesome! He was very thorough with my car and did not do work that was not needed. I really appreciate his honesty, friendliness and attention to detail.
Great service & willing to work with my schedule! Phil Hughes Honda has always done an excellent job with taking care of our cars! Thank you!
Phil Hughes was accommodating to my transporting needs with their shuttle but fortunately they were so efficient in getting me in and my car worked on that I only had a short wait instead. The service crew was very courteous and professional.
We had bought our 2010 from a dealer where we lived and when we moved near Athens we started going to Phil Hughes Honda for service, very happy. Then we test drove a CRV and fell in love with it. So we started the process to purchase it. I have to say this experience was the easiest most pleasurable I have ever had in buying a car. The Salesman and credit manager treated us very well and it was like a walk in the park. We have never had such a good experience in buying a car. The last time we ...
From the e-mail appointment setting to picking up my car after service, I am completely satisfied! Star was courteous, friendly and informative! Service was completed in quick time, and I was called immediately. Kudos to all of you at Phil Hughes!
Owned a Honda vehicles Accord and Pilot for the past 15 years plus now and been with numerous Honda dealer service department in Illinois. Phil Hughes in Athens by far top off all my past service experience with quality and tender care for all my needs. I just moved here in Georgia from Illinois and knowing I have this guys that I can trust with all my Car issues is very important for me. Bill handles my recent car troubles well and handles my issues in prompt professional manner. Thank you Athens Honda, Jimmy Davantes
I was in and out in less than an hour for my service. David talked me through the service before and after, so there were no surprises. also, the waiting room was clean and stocked with coffee and bakery snacks..
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