Melissa,

You all are free to call me but you will always get the same answer.  Phil Hughes is the bomb!  Not sure why no else is able to do what you all do but, every time I come in, it is a great experience, I feel that the time I wait on my service is a resaonable amount of time, everyone is very polite from the person checking me in to the ladies that deal with the invoice.  I really can't put my finger on exactly what it is that you all do right, but I have found every one of my sevice visits to be an enjoyable experience.

Thanks,

Gregory Scott Smith

Sentry Lawy Group

I recently had the pleasure of purchasing a new Honda Pilot from your company.  Prior to the purchase, I was apprehensive about the ordeal of looking at and comparing cars - and about the negotiating/deal-making process.  I confess it has never been one of my favorite transactions.

However, thanks to the professional, genuine, and honest approach to sales that your employee (Mr. Eli Reeves) provided, the experience was quite unexpectedly positive.

Although I am originally from madison, GA - and often visit lake Oconee, I currently reside in Charlotte, NC.  I had several oppportunites to trade in Charlotte, but made the decision to trade with Phil Hughes soleley because of  Mr. Reeves's patient and helpful manner.  And I might also say that I "shopped"  at three other dealerships in Athens prior to stopping at Hughes.  And I found no other slaes person as knowledgeable about the cars or as effective in answering the questions I had concerning the comparison of several comparable vehicles.

Yor dealership was also recommended to me by Madison residents, W.H. Ashburn and family.

Please accept my appreciation for the excellent service I received fro Eli and others during the purchasing of my new car.  I am hoping to continue to have the car serviced with Hughes whenever possible.

Continued success to you and yours.

Sincerely 
Eldred P. Hudson

I am writing to express my gratitude and appreciation for the ease of a recent purchase experience.  It is rare to find the kind of customer-oriented service that my husband and I received at Phil Hughes, and I wanted to thank you and your sales staff for your efforts in making our purchase experience a pleasant one.

Until now, I have always viewed the car buying process as tedious and stressful, and I dreaded going through it again.  I was pleasantly surprised, however, with the ease and smoothness of the sales transaction at Phil Hughes.

I am certain that the primary reason for this wonderful buying experience was your sales representative, Dennis Bence.  Mr. Bence knew that we wanted to purchase a car in the most down-to-earth, no-nonsense manner available.  We did not want to spend hours in the showroom waiting for lengthy credit checks, nor did we want to waste valuable time wrestling over the purchase price.  Mr. Bence seemed to understand this, and did his best to ensure a positive buying experience.

Dennis was courteous, knowledgeable, and above all, totally devoted to our car needs.  He patiently explained the differences in trim packages, answered all of our questions, and arranged for a test drive where we could truly test the performance of the car, including the passing ability, handling on curved roadways, and both city and highway performance.

Once we had decided on a model to purchase, he painstakingly explained the functions and abilities of the control panels, moon roof, gear levels, climate control, seat adjustment, audio system, and cargo space.  He even preset the car stereo to my favorite radio station!

Please express our deepest gratitude to Dennis for the outstanding service we received and continue to receive from him and Phil Hughes Honda.  Neither my husband nor I have ever had such a positive experience at a car dealership.  We would not hesitate to turn to Phil Hughes Honda for our future automobile service or sales needs.

Thank you again for your excellent customer service.

Sincerely,
Lynne S. Beach